Shipping & Returns

Clear guidance, from your order to your doorstep. Please review these terms before purchasing jewelry or pre-owned watches from Green Acres Jewelry.

Effective for new online orders placed on or after October 21, 2026. Earlier orders remain subject to the terms provided when purchased.

At a glance

Shipping: Complimentary insured domestic shipping; signature required.
Made-to-order jewelry: Typically 1–2 weeks of preparation before shipping, unless the product page states otherwise.
Pre-owned watches: Availability and dispatch timing must be confirmed before purchase.
Eligible returns: Contact us within 14 calendar days of delivery. A 5% restocking fee applies to change-of-mind refunds.
Custom pieces: Personalized and bespoke orders, including their deposits, are final sale, subject to the exceptions below.

Shipping & delivery · Returns & refunds · Contact us

Shipping & delivery

We offer complimentary insured second-day shipping on domestic orders once your item is ready for dispatch. Preparation time is separate from carrier transit time. A signature is required, so please choose an address where someone can receive your package.

Made-to-order jewelry: Please allow the preparation time shown on your product page, generally 1–2 weeks. A bespoke design may require a different timeline, which we will discuss with you before work begins.

Watches sourced on request: A listing does not mean the watch is held in our showroom. Contact our team to confirm supplier availability, condition, included accessories and an estimated dispatch date before arranging purchase.

Orders ship after payment verification and preparation. Dispatch takes place Monday through Friday, excluding holidays. Tracking information is provided after shipment. Please contact us before ordering if you need an item for a particular date.

If we cannot ship within the promised timeframe, we will notify you, provide a revised estimate and offer the choice to accept the delay or cancel the unshipped merchandise for a prompt full refund. No restocking fee applies to that cancellation.

International orders: Contact us before purchasing to confirm whether we can ship to your destination, the shipping charge and estimated timing. Customs duties, import taxes and carrier import fees are the recipient’s responsibility unless expressly included in the order total. Customs processing can affect delivery dates.

Returns & refunds

For eligible jewelry and pre-owned watches, request a return within 14 calendar days after delivery. For an online order collected in store, the period begins on collection. Keep your order confirmation or receipt as proof of purchase.

Items must be in the condition received, without additional wear, alterations or damage. Include the original packaging and all supplied accessories, certificates, watch links and documentation. Any attached security tags or protective stickers must remain intact. Inspect the item before wearing it, removing tags or arranging adjustments.

How to request a return

Contact our team or call 212-619-0966 with your order number, the item and your reason for returning it.
Wait for written authorization and return instructions. Do not send valuable items to an unconfirmed address.
Use the shipping method, packaging instructions and dispatch deadline stated in your authorization. Returns must be insured for their full purchase value and sent with tracking and signature confirmation. Keep your shipping receipt.

For a change-of-mind return, you pay the return shipping and insurance costs. If we arrange a label, we will tell you its cost before deducting it from your refund. The return authorization will identify any applicable deductions.

Refund amounts & processing

A 5% restocking fee, calculated on the returned merchandise price actually paid, applies to eligible change-of-mind refunds. Separately paid outbound shipping is not refundable for these returns. We do not deduct a separate outbound shipping charge when your order shipped free.

Returned goods are inspected before a refund is approved. Inspection may take up to seven business days. Approved refunds are issued to the original payment method; cash or bank-wire payments may be refunded by check or another agreed method. Your bank or payment provider may need additional time to post the credit. We will notify you of approval or explain any issue found during inspection.

Exchanges are subject to availability and must be arranged with our team. We will confirm any price difference and shipping cost before proceeding. Store credit is an option only when agreed with you; it does not replace an otherwise eligible refund without your consent.

Custom orders & exclusions

Bespoke designs, engraved or personalized pieces, customer-requested alterations, and deposits for custom work are final sale for change of mind. Any other final-sale restriction must be clearly stated before purchase. Selecting a standard size, gold color or carat option from a regular product listing does not, by itself, make that item a bespoke final-sale order.

Items damaged through use or altered after delivery are not eligible for a change-of-mind return. A sale price alone does not remove return eligibility unless the item was clearly identified as final sale before purchase.

Damaged, incorrect or missing deliveries

If an item arrives damaged, incorrect or materially different from its description, contact us promptly with photographs and your order number. Keep the packaging so we can investigate. For a verified fulfillment error, transit damage or item that was defective when delivered, we cover the necessary return shipping and do not charge a restocking fee.

If tracking shows delivery but you cannot locate the package, contact us promptly. We will help investigate with the carrier and may request supporting information. Any refund or replacement will be handled according to the facts and your applicable rights.

Final-sale exclusions, return deadlines and fees do not limit rights or remedies that cannot lawfully be excluded. This policy does not create or replace a separate product warranty.

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